Privacy Policy
Effective Date: July 2025
At Bobluxurywears, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or shop with us.
1. Information We Collect
We may collect the following information:
Name, phone number, and address (for delivery)
Email address.
Payment details (processed through secure gateways)
Social media handles (if you contact us via platforms like Instagram or WhatsApp)
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Contact you for updates or issues with your order
Send promotional offers (only with your consent)
Improve our website and services
3. Data Protection
Your personal information is kept safe and never sold, shared, or traded with third parties, except as needed to complete transactions (like courier or payment services).
4. Cookies
Our website may use cookies to improve user experience. You can choose to disable cookies in your browser settings.
5. Third-Party Services
We use secure third-party platforms for payments and deliveries. These services have their own privacy policies which we recommend you read.
6. Your Rights
You have the right to:
Request access to your personal data
Ask us to correct or delete your data
Opt out of marketing messages at any time
7. Contact Us
If you have any questions about this policy, reach us at:
📞 Phone/WhatsApp: [08033987445]
📧 Email: [Bobluxurywears@gmail.com]
Refund and Return Policy
Last Updated: [Insert Date]
We want you to be satisfied with your purchase from Bobluxurywears. Please read our refund and return policy below:
1. Returns
Returns are accepted within 3 days of delivery.
Items must be unused, unworn, with tags attached, and in the original packaging.
No returns on promo or discounted items unless defective.
2. Exchange Policy
If the item delivered is the wrong size or color, we offer an exchange (subject to stock availability).
You must notify us within 48 hours of receiving the item.
3. Damaged or Defective Items
If you receive a damaged or faulty item, contact us within 24–48 hours with photo proof. We’ll replace the item or offer a refund based on the issue.
4. Refunds
Approved refunds will be made via your original payment method or bank transfer.
Refund processing takes 3–7 working days.
5. Non-Refundable Items
Sale items
Worn or damaged clothes (not from us)
Items returned after 3 days
6. How to Request a Return/Exchange
Send us a message on WhatsApp or email with your:
Order number
Full name
Reason for return
Photo evidence (if applicable.)
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